Custom Project FAQ

Everything you need to launch your silicone project

From the first sketch to mass production, these are the questions our global brand partners ask most. Browse the categories below, or jump straight to our team if you'd rather talk through your project.

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01 -- Pre-Project

Drawings, Samples & Design Files

What we need from you to start, and what we can create if you only have an idea.

Do I need to provide finished drawings or 3D files?
Not necessarily. 2D drawings, STEP/IGS files, or Rhino/SolidWorks models speed things up, but a hand sketch, reference photos, or even a product sample is enough for our in-house engineers to reverse-engineer and quote.
Can you help with industrial design from scratch?
Yes. Our ODM team provides concept sketches, structural engineering, DFM (Design for Manufacturing) review, and 3D rendering. You own all project IP once development is signed off.
Will my design files and samples be kept confidential?
Absolutely. We sign a mutual NDA before any technical exchange. Molds, drawings, and samples are stored exclusively for your account and never shared with third parties.
Can I send a physical sample for duplication or improvement?
Yes. Ship us a reference sample and we will digitize dimensions, suggest material and structural improvements, and quote both an identical and an optimized version.
02 -- Specifications

Materials, Hardness & Color

100% food-grade silicone, engineered to match the exact feel and finish of your brand.

What grades of silicone do you offer?
We stock 100% food-grade solid silicone (HTV) and liquid silicone rubber (LSR), as well as medical-grade and platinum-cure options. All materials pass RoHS, REACH, FDA, and LFGB compliance.
What hardness (Shore A) range can you produce?
From a very soft 10A up to a rigid 80A. The most popular for kitchenware and home goods is 40A-70A. Share the use case and we'll recommend the optimal durometer.
Can you match a specific Pantone color?
Yes. Provide a Pantone TPG/TCX code or a physical color chip and our color lab will formulate a custom batch. A color sample for approval is prepared before mass production.
Can you combine silicone with plastic, metal, or other materials?
Yes -- we specialize in multi-material co-molding (silicone + PP/PA/ABS, stainless steel, wood, etc.), overmolding, and insert molding. This is one of our most-requested capabilities.
03 -- Tooling

Molds, Sampling & Modifications

Our in-house tool shop keeps your project moving -- fast iterations, no outsourcing delays.

Do you build molds in-house?
Yes. We operate a dedicated tooling workshop with CNC, EDM, and precision grinding, producing steel and aluminum molds in 15-25 days depending on complexity.
How long does it take to receive a sample?
Existing-mold samples ship in 5-7 working days. New-tooling samples take 20-30 days once design is approved. 3D-printed appearance samples can be delivered in 3-5 days for early validation.
What happens if I need to modify the design after seeing samples?
Minor adjustments (surface texture, draft angles, radius tweaks) are usually free. Structural changes requiring new mold inserts are quoted case by case -- we always share the cost impact before touching the tool.
Who owns the mold after it's paid for?
You do. The customer owns 100% of the tooling. We store, maintain, and clean it free of charge as long as the mold is in active production -- or ship it to you at any time.
04 -- Commercial Terms

MOQ, Pricing & Payment

Transparent quoting for wholesalers, importers, and private-label brands.

What is your minimum order quantity?
Standard MOQ is 1,000-3,000 pcs per SKU depending on size and complexity. For first-order trials or e-commerce testing we can discuss lower volumes.
How is pricing calculated?
Unit price depends on product weight, hardness, cycle time, post-processing, packaging, and total volume. We provide a tiered quote (1k / 5k / 10k+) so you can model your margins.
What are your payment terms?
Standard terms: 30% deposit on PO, 70% against copy of B/L or before shipment. T/T, L/C, and Trade Assurance accepted. Long-term partners can negotiate net terms.
Is the mold cost refundable?
For qualifying orders, we offer mold-fee rebate programs -- partial or full refund once cumulative order volume reaches an agreed threshold. Ask your account manager for the current program.
06 -- Delivery

Production, Lead Time & Shipping

64 injection machines, stable throughput, and door-to-door logistics worldwide.

What is your production capacity?
32 solid-silicone and 32 LSR injection machines run on two shifts, delivering roughly 500k-800k pieces per month depending on product mix. We scale capacity for peak-season programs.
What is a typical production lead time?
Mass production runs 25-35 days after sample approval and deposit confirmation. Repeat orders using existing tooling can ship in 15-20 days.
Which shipping terms and methods do you support?
EXW, FOB Shenzhen/Yantian, CIF, DDP -- plus Amazon FBA direct injection. Sea, air, express (DHL/UPS/FedEx), and rail to Europe are all available via our forwarding partners.
How do you handle quality issues or returns?
If a defect is confirmed against the approved golden sample, we replace affected units free of charge in the next shipment or issue credit. Documented evidence and a joint root-cause review follow every claim.
Still have questions?

Talk directly with our
custom project team.

Share a sketch, a reference product, or just your idea. Within 24 hours you'll receive a technical review, material recommendation, and a tiered quotation tailored to your target market.

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